Terms & Conditions

1. About these terms

These terms apply to all work carried out by Deluxe Creations (trading name of Matthew Cooke), 9 Incline Road, Oldham, OL8 4QW ("we", "us"). You can contact us at info@deluxecreations.co.uk.

Your quote or contract says exactly what we'll deliver and what it costs. If anything in your contract differs from these terms, the contract wins.

2. Our services

We design and build websites, online shops, web apps and Android apps, and provide related services such as branding, Google/SEO setup, business email and hosting.

3. Prices and payment

All prices are fixed and agreed in writing before work starts. Unless your contract says otherwise, a 50% deposit is due to book your project and the remaining balance is due once you've approved the finished work, before it goes live.

Invoices are payable within the time shown on the invoice. Prices include VAT where applicable.

If a payment is late we may pause work or, for a live site, suspend it until the balance is paid. We'll always warn you first. For business customers we may also charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and unpaid balances may be passed to a debt collection agency or pursued through the courts.

Discounts and promotions are at our discretion and can't be applied to work already paid for.

4. Hosting, SSL and your domain

Every website we build comes with hosting, an SSL certificate (the padlock), daily backups and security updates included. There's no monthly hosting fee. Hosting stays included for as long as your website is hosted with us, and we'll give at least 90 days' written notice before any change to this.

Where we register a domain for you it's registered in your name wherever the registrar allows, and the first year is included. After that, the renewal (usually £10–15 a year) is payable by you. We'll remind you before it's due.

If you already own a domain we'll help connect it. Transfers between registrars can take a few days, and we aren't responsible for delays caused by other companies.

You can move your website elsewhere at any time. We'll give you your files and help with the move.

5. Changes and extra work

Your package includes a set amount of changes time each month, shown in your contract. It renews on the 1st of each month and unused time doesn't roll over.

Work beyond your included time, or outside the agreed scope, is charged at £25 per hour. We'll always tell you the cost and an estimated completion date before we start, and payment for additional work is taken upfront.

After we deliver the finished site you have a 14-day review period to request adjustments within the agreed scope, at no extra cost.

6. Support plans

Support plans are optional. They're billed monthly in advance, have no minimum term, and can be cancelled any time before your next billing date. Cancelling a support plan doesn't affect your hosting.

7. Ownership

Once your project is paid in full, the website design and content we create for you belong to you. Until then, we keep ownership of the work.

Some items, such as licensed fonts, stock photos, plugins or code libraries, remain under their own licences, which we'll pass on to you where possible.

We may show your finished project in our portfolio and marketing unless you ask us not to.

8. What we need from you

You agree to provide your content (text, photos, logo, logins and feedback) in good time and to confirm you have the right to use anything you send us. Delays in receiving materials may move the delivery date. If a project is paused waiting for you for more than 60 days, we may close it and invoice the work completed so far.

9. Cancelling

You can cancel your project at any time by telling us in writing. You'll pay for work completed up to that point, as set out in our Refund & Cancellation Policy.

If you're a consumer (buying as an individual rather than a business), you also have a legal right to cancel within 14 days of agreeing to the contract. If you ask us to start work within those 14 days, you'll pay for any work done before you cancel.

We may end the agreement if you seriously break these terms, for example by not paying or by using the website for anything unlawful.

10. Our liability

We take great care over our work. Our total liability to you for any claim is limited to the amount you've paid us in the 12 months before the claim. We're not liable for indirect losses such as lost profits or business, or for problems caused by third-party services (for example payment providers, app stores, registrars or email providers) or by changes made to your site by anyone other than us.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else that can't legally be limited, and nothing affects your statutory rights as a consumer.

11. Your data

We handle personal information as described in our Privacy Policy. Where we process personal data on your behalf (for example enquiries submitted through your website), our Data Processing Agreement applies.

12. Changes to these terms

We may update these terms from time to time. The version that applies to your project is the one in place when you signed your contract.

13. Law

These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales. We'll always try to sort things out informally first.